RMA Return Request
At Botas Pro Footwear, we strive to provide the best customer service possible. We understand that sometimes, you may need to return an item. In this guide, we will walk you through the return request process, ensuring a smooth and hassle-free experience.
Step 1: Eligibility
Before initiating a return request, it's important to ensure that your item meets our eligibility criteria. The item must be in the same condition as when you received it, unworn or unused, with tags, and in its original packaging. Additionally, you will need to provide the receipt or proof of purchase.
Step 2: Contact Us
To start a return, simply use the contact form below or contact our customer service team at service@botaspro.com. Please include your order details and the reason for the return. Our dedicated team will guide you through the process and provide you with further instructions.
Step 3: Return Shipping
If your return request is accepted, we will provide you with a return shipping label and detailed instructions on how and where to send your package. It's important to note that returns sent without prior authorization will not be accepted.
Step 4: Damages and Issues
Upon receiving your order, we recommend inspecting the items for any defects, damages, or if you received the wrong item. If you encounter any issues, please contact us immediately. We will evaluate the problem and take the necessary steps to make it right.
Step 5: Refunds
Once we receive and inspect your return, we will notify you of the refund status. If approved, the refund will be processed within 10 business days and automatically credited to your original payment method. Please keep in mind that it may take additional time for your bank or credit card company to process the refund.
Exceptions
While we strive to accommodate all returns, there are certain exceptions. We are unable to accept items with clear signs of wear or items that were purchased on sale. Additionally, if your order is being shipped to the European Union, you have the right to cancel or return your order within 14 days, provided the item meets the eligibility criteria mentioned earlier.
Need Assistance?
If you have any questions or concerns regarding our return policy or need further assistance, please don't hesitate to contact our customer service team at service@botaspro.com. We are here to help and ensure your satisfaction.
